At Piano.Center, your safety and security are our top priorities. Whether you are buying or selling digital products, following these best practices will help ensure a positive and secure experience on our platform.
General Safety Tips
For EveryoneProtect Your Account Credentials
Use a strong, unique password for your Piano.Center account. Never share your login credentials with anyone, and consider using a password manager to keep your accounts secure.
Enable Two-Factor Authentication
If available, enable two-factor authentication (2FA) for an extra layer of security. This helps protect your account even if your password is compromised.
Verify Official Communications
Piano.Center will only contact you through official channels. Be wary of emails claiming to be from us that ask for your password or payment information. We will never ask for your password via email.
Keep Software Updated
Ensure your browser and operating system are up to date with the latest security patches. This helps protect against known vulnerabilities.
Tips for Buyers
For BuyersReview Product Descriptions Carefully
Before purchasing, read the full product description to understand exactly what files you will receive. Check the file formats included (PDF, MIDI, WAV/MP3) to ensure they meet your needs.
Check Artist Reviews and Ratings
Look at the Artist's storefront, reviews from other buyers, and overall ratings. Established Artists with positive feedback are generally reliable sources for quality content.
Use Platform Messaging
If you have questions about a product, use the platform's messaging system to contact the Artist. This keeps a record of your communication and provides protection if issues arise.
Report Suspicious Products
If you encounter a product that seems to violate copyright, contains misleading information, or appears fraudulent, please report it to our support team immediately.
Understand the Refund Policy
Familiarize yourself with our refund policy before purchasing. Digital products are generally non-refundable, but we do assist with technical issues or duplicate purchases.
Download Promptly
After purchase, download your files promptly and save them to a secure location. While your downloads remain available in your account, having local copies is always good practice.
Tips for Artists
For ArtistsVerify Your Content Rights
Only upload and sell content you have the legal right to distribute. This includes original compositions, properly licensed arrangements, and recordings where you own all necessary rights.
Provide Accurate Descriptions
Write clear, accurate product descriptions that honestly represent what buyers will receive. Include details about difficulty level, duration, and any special requirements.
Complete Stripe Verification
Fully complete your Stripe Connect onboarding to ensure smooth payouts. Incomplete verification can delay your earnings and create unnecessary complications.
Respond to Customer Inquiries
Monitor and respond promptly to customer messages. Good communication builds trust and can prevent disputes from escalating.
Maintain Quality Standards
Ensure your files are high quality and free of errors. Test PDF files for readability, verify MIDI files play correctly, and check audio files for quality issues before uploading.
Monitor Your Account Activity
Regularly check your Artist dashboard for sales, messages, and any account notifications. Quick attention to issues helps maintain a positive reputation.
Understand the Escrow System
Familiarize yourself with our escrow terms, including the 7-day holding period and payout process. Understanding how payments work helps you plan your finances.
Avoiding Fraud
For EveryoneNever Share Payment Information Directly
All transactions should go through our secure checkout system. Never send payment outside the platform, and never share your full payment card details with anyone.
Be Wary of External Links
Be cautious of any communication asking you to click external links or download files from outside the platform. Official Piano.Center downloads are only available through your account dashboard.
Watch for Phishing Attempts
Phishing emails may appear to come from Piano.Center but are actually from scammers. Always check the sender's email address and never enter your credentials on suspicious websites.
Report Suspicious Activity
If you encounter anything suspicious - unusual messages, suspected copyright violations, or fraudulent behavior - report it to our support team immediately at support@piano.center.
Getting Help
For EveryoneContact Support for Issues
If you experience any problems with a purchase, payout, or your account, contact our support team. We're here to help resolve issues quickly and fairly.
Use the Help Center
Our Help Center contains answers to frequently asked questions about purchases, downloads, selling, and account management. Check there first for quick answers.
Document Problems
If you encounter an issue, take screenshots and save any relevant information. This documentation helps our support team investigate and resolve problems more efficiently.
Need Help?
If you encounter any suspicious activity or need assistance, don't hesitate to reach out.