1. Introduction
Piano.Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using Piano.Center, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.
2. Information We Collect
We collect information in several ways to provide and improve our Service:
2.1 Information You Provide
Account Information: Name, email address, and password when you create an account.
Profile Information: Artist profile details, profile pictures, and storefront customizations.
Payment Information: Payment card details and billing address (processed securely by Stripe).
Content: Digital products, descriptions, and other materials you upload to the platform.
Communications: Messages sent through our platform or to our support team.
2.2 Automatically Collected Information
Device Information: Browser type, operating system, device identifiers, and IP address.
Usage Data: Pages visited, time spent on pages, links clicked, and search queries.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.
2.3 Information from Third Parties
OAuth Providers: When you sign in with Google or other OAuth providers, we receive your name, email, and profile picture.
Payment Processors: Stripe provides us with transaction information necessary to process purchases and payouts.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service
- To process transactions and send related information
- To create and manage your account
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To detect, prevent, and address fraud and security issues
- To analyze usage trends and improve user experience
- To send promotional communications (with your consent)
- To comply with legal obligations
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All payment information is processed by Stripe using industry-standard encryption. We do not store complete payment card numbers on our servers.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services.
We may retain certain information for legitimate business purposes or as required by law, such as transaction records for tax and accounting purposes.
When you delete your account, we will delete or anonymize your personal information within a reasonable time, subject to legal retention requirements.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You can request a copy of the personal information we hold about you.
7.2 Correction
You can update your account information at any time through your account settings.
7.3 Deletion
You can request that we delete your personal information, subject to certain exceptions.
7.4 Opt-Out
You can opt out of promotional emails by clicking the unsubscribe link in any email or updating your notification preferences.
9. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@piano.center
Or visit our Contact page for additional support options.